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I just want to tell you that I got your book (From Problems to
Profits) and read it cover to cover 3 times before I opened up my
grooming shop 18 months ago while I was still in pet grooming
school. It was the best $40 I have EVER spent or will spend. Your
plan for the $10K reserve is an absolute MUST and the marketing and
client base increase plans are idiot-proof!
I followed every word in your book when I opened my salon and I had
only 25 clients starting out, and they were all people I knew
personally. Within 3 months, I had 235 clients, within 6 months 592
clients, and at the end of my first year I had 1605 clients. The
salon was opened at 7am for the early bird clients that commuted to
work and closed at 10pm Mon-Sat and 10-4pm on Sunday. At $37 each,
you do the math. I now have a full staff and a manager and
concentrate on the training and continuing education of staff at all
levels. I pay everyone a salary and a $25 bonus for every client
they refer after the client's third appointment. During 2003 we will
begin to offer canine day care and dog obedience training. It has
been an awesome year! I could not have done it without your book and
sound business advice. Thank you, thank you, thank you! Carmen Stine |
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From Problems to Profits heralds a
long-awaited evolution of the pet grooming industry. it eliminates the
stereotypical image of a pet grooming business. Inspires and directs the
reader to a new level of awareness for establishing a well-managed,
ethical and humane pet care business. Belton Mouras, Secty-General
United Animal Nations |
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Your
consultation fee is so reasonable considering the quality of
the information and service you provided. We had to scrape
the money together for the trip but it really was the best
investment in my new shop. Your information saved me at
least $20,000 and I am going to have a far better floor plan
and equipped business. You made my dream come true. There
are hundreds of groomers that need your consult and I
encourage them to find a way today, they just don't know
what they're missing! Tori Smith, NYC |
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Awards, Nominations & Endorsements |
Crystal Grooming Achievement Award Nomination 1997 in
Journalism for our book, From Problems to Profits
Crystal Grooming Achievement Award Nomination 2000 in
Journalism for PetGroomer.com
Crystal Grooming Achievement Award Nomination 2004
 What
a fascinating and powerful blueprint on a unique profession
that is certain to profit many in the years ahead. Og
Mandino,
Author/Speaker
Thank you
for making us so proud. We went into the bank to get a loan with the
business plan you wrote and they said it was one of the best small
business plans they had ever seen. We got first class treatment. We could
have NEVER written a business plan of this quality without your services.
Anna Storm, Houston, TX
If
anyone is thinking about going to the Becoming the Business
Person That Grooms workshop, I would like to strongly
encourage you. I am one of the people that just returned
from the last workshop in Santa Clara, CA and by the second
day I had gained enough info to pay for my entire trip from
Atlanta! I had already been implementing a large part of the
system in From Problems to Profits, but didn't realize how
much more I could be doing and earning...if you haven't read
the book, read it! If you've read it and haven't followed
it, just do it! You will be greatly rewarded. Vicki Hargett,
Owner, International Academy of Pet Design,
Alpharetta, GA
I
was thrilled for the first time to say to my students that I
could supply From Problems to Profits to them...it will help
them so much. Melissa
Verplank, CMG,
Director of Paragon Institute
of Pet Grooming
& Author of Notes From the Grooming Table
While
looking for a grooming job I met many grooming business
owners that complained about this and that, on and on. Then
I interviewed with a wonderful business owner who was so
jazzed about her twelve year old booming salon.
I asked her what was her secret, and she showed me your book
From Problems to Profits. That's who I went to work
for! Debra
Laskey,
Puyallup, WA
When I decided to enroll in your pet grooming course, I never imagined it to be such a warm, personal yet insightful and inspiring experience. You managed to bring wisdom to the course that one could only learn through several lifetimes. I was very touched by your sincerity and gentleness. You are an example that one can balance the spirit and mind and be successful in the business world. I thank you for sharing such success with the rest of the world.
Michele
Magliulo Sonoma, CA
Why
didn't I read your book and go to your workshop years ago. I
guess a lot of us groomers are know-it-all's about running
our businesses because we are good groomers, but there's
always a lot more to learn about running our businesses.
Thank God for The Management System and the good people at
The Madson Group, Inc...every groomer should be required to
go to your workshop. You blew me away with information I
never got anywhere before. Bravo! Sally
Dickinson,
Kansas City, MO
Like
ostriches with heads stuck in the ground most groomers don't
like to learn more about running their shops. What a sad
mistake. We skipped a trade show and went to your private workshop
after reading From Problems to
Profits. I wasn't prepared to learn so much. I wanted to
scream out loud to the whole industry YOU SHOULD BE
HERE! Thank you for all that you are doing and don't stop
telling groomers that they need to listen about the business
side of grooming...plus you made it FUN to learn business!
Mark
Thomas,
London, Ontario
...my accountant reported an improvement in
our net profit of 50%...you further helped us in developing our business
plan. I have been able to approach loan institutions with extremely
positive responses. One loan officer told me in his 20 years of banking he
had never seen such a well-planned and thorough business plan and even
asked for a copy to keep as a reference. Another officer told me I was in
the top 20% of businesses for even having a business plan, and in the top
5% for having one so thoroughly put together...now my wife and I are
seeing our dream of a strong, healthy and growing business become a
reality. Richard Cleveland, Safari Pet Resort, Murfreesboro, TN
Team Trimming scared me at first, but what a fool I was.
Now, my lead groomers do nothing but finish trimming most of
the day and never bathe pets anymore, and they say they
would never go back to doing dogs start to finish. They feel
better, love their work, and have much more time to develop
master skills. Guess what? I am even paying them higher
wages yet our business is netting more profit. We probably
lost thousands of dollars in the past following the old ways
that grooming shop owners pay their groomers. Oh well, we
love it now! The world needs to use The Madson Management
System. It's a miracle! Diana Fong, Dallas, TX
I
couldn't attend the 5 day Becoming the Business Person That
Grooms Workshop. So I found a groomer friend and we booked a
Private Consultation instead. You were so kind and patient
with us. As promised we left with a plan of action to answer
all the problems we found in growing our businesses without
stress. I know I have never felt better about working with
pets. It was the best gift I ever gave myself, and my friend
is doing the same. Don't miss out groomers.
Jan
Sims,
Garland, TX
..all
I can say is, if groomers don't choose to follow From Problems to Profits, they just
don't know what they don't know. Betty
Moore,
Moore Pet Center, OK
I
have never read a more complete and detailed guide to the
operation of a small business. It is much more than a how to
book for pet groomers. It is a clear, concise outline for
achieving success...you have written a masterpiece. John
W. Brees, DVM
I cannot find the words to tell you how
proud I am of my business plan prepared by you. In 20 years I could have
never thought out all the matters you worked over. You have truly awesome
insight into the business of pet care. The bank raved about the plan and I
went from feeling like an average groomer to a smart business person,
someone I never thought I could be...your hard work to perfect my plan
really shows. If anyone is thinking about a plan, get one written. I bet
you will save thousands of dollars in the future operating a more
professional and profitable business. Mandy Knight, Miami, Florida
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