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More About Each Chapter |
| From Problems to
Profits details The Madson Management System. It contains all the
resources necessary to develop a successful pet grooming salon. The core
of the system is the business plan. It is a road map to guide you along
your route to financial success. Without a business plan you are like a
ship without a course and no possibility of reaching your destination. The business plan consists of three steps. Complete each step before moving to the next one. Each step contains objectives and an action plan to help you accomplish them. It also details the minimum number of staff members needed to carry out the action plan. Remember, the business plan is a proven system. It will work! All that it needs is your commitment and perseverance. There is no such word as success without "U". Following, is a brief description of what you will learn from each successive chapter. Chapter Three contains Step One of the Business Plan. Step One will give you an overview of the first objectives you are to establish. It will provide a step-by-step Action Plan to accomplish those objectives. It will describe the multiple responsibilities of the two staff members of Step One; the owner/manager/trimmer and the pet bather. Chapter Three will describe how to implement Step One using current staff members for salons with more than two staff members. Chapter Four describes the objectives of Step Two and the Action Plan to complete those objectives. The objectives are two-fold. The addition of two crucial staff members and the installation of the "assembly line" method of operation. Chapter Five describes the objectives of Step Three and its Action Plan. Upon completion of Step Three your salon will be a full-service salon. It will have a full staff, a manager, and be capable of supporting you as an absentee owner. In addition, you will have the option to expand into a Pet Center. Chapter Six discusses the pet grooming salon manager. In Steps One and Two that will usually be the owner. It also describes what the manager needs to employ the Madson Management System successfully. Chapter Seven will teach you the foundation for creating a successful support staff. It entails the setting up of a personnel department with appropriate job descriptions. It provides instruction in training, employee pay schedules, and personnel policies and procedures. Chapter Eight discusses personnel management techniques in more detail. It explains the hiring process that finds job candidates and assists you in selecting the most qualified person. It also describes legal employment agreements to protect your business. Chapter Nine presents a supervisory system for the support staff to maximize employee productivity. It includes how to run a staff meeting, make job performance evaluations, and resolve performance problems. It also contains valuable methods for employee discipline and termination which legally safeguard the employer. Chapter Ten makes the pet grooming salon a safe environment for people and pets. By following its safety program a pet salon will gain a valuable reputation for professional, humane pet care services. Chapter Eleven will teach you how to increase your business through client relations. It describes an extensive number of promotional techniques and materials which will become indispensable to you. It will help you gain the maximum profit from your current client base. Chapter Twelve compares the difference between passive and active marketing. It gives you the specific resources for increasing your client base. Chapter Thirteen explains effective daily bookkeeping procedures. It also includes detailed methods to organize written records supporting an efficient operation. Chapter Fourteen offers financial management methods that allow you to turn your bookkeeping records into a profit center. Chapter Fifteen provides resources for the pet salon owner with an insatiable appetite for advancement. It details procedures for establishing a state-of-the-art pet grooming salon. As an extra, it teaches the beginning steps for converting your salon into a Pet Center. When retirement or lifestyle change is contemplated Chapter Fifteen explains profitable options. |
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