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Illustrations & Legal Forms |
| 1-1 Goldsmith's
Workshop by A. Fei 2-1 Madson Management System Forms 3-1 Code of Ethics 3-2 Objectives-Step One of the Business Plan 3-3 Action Plan-Step One of the Business Plan 3-4 Building a Cash Reserve 3-5 Cash Reserve Journal 3-6 Organization Chart 3-7 Pet Grooming Salon Departments 3-8 Evaluation Checklist for Step One of the Business Plan 4-1 Objectives-Step Two of the Business Plan 4-2 Action Plan-Step Two of the Business Plan 4-3 Assembly Line Method of Operation 4-4 Organization Chart 4-5 Evaluation Checklist for Step Two of the Business Plan 5-1 Objectives-Step Three of the Business Plan 5-2 Action Plan for Step Three of the Business Plan 5-3 Organization Chart 6-1 Manager-The Heart of the Madson Management System 6-2 Management Responsibilities 6-3 Effective Management Checklist 6-4 Prominent Achievers 6-5 Attitudes of the Successful Pet Grooming Salon Manager 6-6 Your Working Relationships 6-7 Professional (Working) Relationships 7-1 Job Descriptions 7-2 Organizing a Personnel File 7-3 Ten Elements of the Employee Training Program 8-1 Employment Questionnaire 8-2 Reference Checking Guidelines 8-3 Sample Job Applicant Practical Exam Agreement 8-4 Selecting the Best Candidate 8-5 Sample Introductory Period Agreement 8-6 Sample Manager Introductory Period Agreement 8-7 Sample Employee Confidentiality Agreement 8-8 Sample Client Relations Dept. Job Agreement 8-9 Sample Bathing or Trimming Dept. Job Agreement 8-10 Sample Manager Job Agreement 10-1 Features of a Pet Grooming Salon Safety Program 10-2 Emergency Report 10-3 Groom Alert 11-1 Keys to Client Loyalty 11-2 Client Relations Scripts 11-3 The Preferred Client Program 11-4 Daily Response Report-Receptionist 11-5 Sample Madson Client and Pet History Filecard 11-6 Sample Madson Pet Care Services Brochure/Mailer 11-7 Sample Madson Pet Groomer's Report and Health Alert 11-8 Sample Madson Pet Sympathy Card 11-9 Sample Madson Get Well Card for Pets 11-10 Sample Madson Pet Birthday Card 11-11 Sample Madson Client Response Postcard 11-12 Sample Madson Client Service Questionnaire 11-13 Sample Madson Pet Sitter's Information Record 11-14 Client Service Procedures 11-15 Price Sheet 11-16 Sample Tutorial Training Agreement 11-17 Sample Release and Hold Harmless Agreement 12-1 Manager's Planning Schedule 12-2 Organizing Client and Pet History Filecards 12-3 Client Base Goal Worksheet 12-4 70/25/5 Client Ratings Goal Formula 12-5 Daily Response Report-Telemarketer 12-6 Letter of Request for Advertising Information 12-7 Ad Response Record 12-8 Improving Ad Copy and Layout 12-9 Sample Advertisement 13-1 Weekly Employee Timekeeping Record 13-2 Sample Madson Daily Caging and Payment Register 13-3 Sample Madson Manager's Daily Summary Report of Services and Sales 13-4 Using the Manager's Daily Summary Report of Services and Sales Envelope 13-5 The Information Center 13-6 Supplies Control Log 13-7 Letter of Request for Tax I.D. Number 14-1 Annual Profit and Loss Projection 14-2 Weekly Summary of Complete Trim and Bath-Only Services 14-3 Income Statement 14-4 Balance Sheet 14-5 Profit and Loss Operating Ratios 15-1 Floorplan B-1 Job Performance Evaluation-Manager B-2 Job Performance Evaluation-Trimming Dept. Positions B-3 Job Performance Evaluation-Bathing Dept. Positions B-4 Job Performance Evaluation-Client Relations Dept. Positions |
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